Data Centre Service Management™ (DCSM™)
To meet the needs of today's complex, ever-changing data centre environment and ensure that infrastructure and applications function properly on an on-going basis, a new business paradigm - Data Centre Service Management ™ (DSCM™) - an extension of the IT Service Management (ITSM) discipline - has been introduced.
Only by managing the data centre from this holistic perspective and taking every aspect and responsibility within the centre into account, can organizations truly reach a higher level of process maturity to deliver IT services in alignment with business objectives.
Only by managing the data centre from this holistic perspective and taking every aspect and responsibility within the centre into account, can organizations truly reach a higher level of process maturity to deliver IT services in alignment with business objectives.
Key benefits of implementing DCSM™ within the data centre include:
Source: Emerson Network Power 2012
- Successful progress from the use of ad-hoc tools and limted processes into a holistice IT and Facilities view;
- Ability to manage the data centre through a unified management solution and formal best practices to reduce the potential errors;
- Access to real-time, actionable information to optimize operations across multiple data centres;
- Ability to identify and proactively respond to events through real-time monitoring and automation; and
- A multi-dimensional perspective to support the needs of both IT and Facilities.
Source: Emerson Network Power 2012