Maturity Model

Level 1:  Ad-hoc/Manual
  • little, or no, process maturity, with activities performed on a manual basis
  • no restrictions to data center access
  • a lack of adequate tools to document the data center physical infrastructure
  • no standard process for changes or documentation
  • Outages commonplace
  • no predictability or future forecasting


Level 2:  Reactive
  • Inaccurate documentation  - spreadsheets, CAD files, Visio diagrams
  • High error rates and out of date information
  • Reliance on individual heroics
  • Fragmented equipment monitoring
  • React to problems as they arise
Level 3:  Proactive
  • Established Change Management Processes
  • Fragmented documentation
  • Basic chargeback
  • Limits on access to data center
  • Lower error rates
  • Monitoring and basic-root cause analysis


Level 4:  Service
  • Data Center service driven infrastructure management  (DCiM)
  • Integrated change configuration management
  • Holistic data center monitoring
  • Service Level Agreements (SLA) and Operating Level Agreements (OLA)
  • Alignment with business demands
  • Formal capacity management
  • Accurate configuration database