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Data Centre Service Management™ (DCSM™)

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To meet the needs of today's complex, ever-changing data centre environment and ensure that infrastructure and applications function properly on an on-going basis, a new business paradigm - Data Centre Service Management ™ (DSCM™) - an extension of the IT Service Management (ITSM) discipline - has been introduced.

Only by managing the data centre from this holistic perspective and taking every aspect and responsibility within the centre into account, can organizations truly reach a higher level of process maturity to deliver IT services in alignment with business objectives.

Key benefits of implementing DCSM™ within the data centre include:
  • Successful progress from the use of ad-hoc tools and limted processes into a holistice IT and Facilities view;
  • Ability to manage the data centre through a unified management solution and formal best practices to reduce the potential errors;
  • Access to real-time, actionable information to optimize operations across multiple data centres;
  • Ability to identify and proactively respond to events through real-time monitoring and automation; and
  • A multi-dimensional perspective to support the needs of both IT and Facilities.

Source: Emerson Network Power 2012
DCIM explained
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